Frequently asked questions

How does it work?


Port has a network of remote guides around the globe. Through the Port website you can book a remote tour guide anywhere in the world. The remote tour guide will turn on a livestream and do a tour with you, just like as if you're there! In this way, Port allows people to experience places in the world that they otherwise couldn't have gone to. See available remote tours




What is a remote tour guide?


The remote tour guide is a local person who lives at the location that you have chosen to travel to. This person will walk around with you (and your friends) and guide you through the local places.




What if it's raining?


Just like normal travel, rain can happen during the trip. When it is raining, the remote tour guide will perhaps adjust the trip to make it more fun or just carry an umbrella!




Which cities are available to remote travel to?


Right now, we have Tokyo, Amsterdam and Taipei. We will be expanding to other cities very soon. Keep an eye on the site for new city updates.




Can the remote tour guide buy things for me?


Currently it not possible yet for the remote tour guide to buy things for you. But this feature is in the planning.




How can I become a remote tour guide for my city?


Happy to hear you are considering to help others experience remote travel! Please sign up here: www.theportapp.com/apply




Can I pay with credit card?


Yes, on the booking page you can click on Pay with Paypal and through Paypal you can pay with credit/debit cards. You do not need a Paypal account to pay with a credit/debit card.




Will I get motion sickness?


We have done many tours and got no complaints of motion sickness. Our tour guides are trained to be cautious in their filming and will try to film as smooth and as pleasantly as possible. Some of our tour guides will be using a mobile stabilizer as well to increase the smoothness of the video. Port remote travel is not the same as VR, where you need to put on VR goggles. These indeed could give you motion sickness. With Port, it is just like video calling with a friend.




Why should I do remote traveling?


Port remote traveling is for everyone who is curious about the world they live in and likes to travel and explore more. Do you like to watch videos on YouTube that show you destinations around the world? Whether it's showing you a sushi chef in Japan or street dancers in Rio de Janeiro. Now imagine you can talk to them directly. Learn from them, interact with them, connect with them. That's the power of remote traveling that we want to enable everyone to have. There are a few reasons for someone to book a remote tour: - They want to experience and learn about a destination they have always been interested in - They want to enjoy and share an experience with friends and family around the globe - They want to preview a destination before going there and help with trip planning




Is remote travel the same as virtual travel?


No, remote travel is not the same as virtual travel. Although the industry is young and terms are being used interchangeably. For some people, any type of experience through your screens is considered "virtual". However, virtual implies that it is a simulated environment, which remote traveling is not. Just like remote work is not called virtual work: because it's still real, not a simulation. Port Remote Travel gives you the experience of being at a place through live, interactive video calls. The environment and the tour guide is not simulated. You can react to the environment you are walking in with the tour guide in real-time.





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