Frequently Asked Questions

General Questions

How does it work?


Port has a network of Remote Guides around the globe. Through the Port website you can book a Remote Guide anywhere in the world. The Remote Guide will turn on a video call and you can either enjoy the entertainment or get things done, just like as if you're there! In this way, Port allows people to be in places around the world that they otherwise couldn't have gone to. See available Remote Events or Remote Tours




How can I become a Remote Guide?


Happy to hear you are considering to become a Remote Guide! Please sign up in the application below. To apply as a Remote Event guide Click here To apply as a Remote Tour guide Click here




Can I pay with credit card?


Yes, you can pay with credit card




Will I get motion sickness?


We have done many pilots and got no complaints of motion sickness. Our Remote Guides are trained to be cautious in their filming and will try to film as smooth and as pleasantly as possible. Some of our Remote Guides will be using a mobile stabilizer as well to increase the smoothness of the video. Port is not the same as VR, where you need to put on VR goggles. These indeed could give you motion sickness. With Port, it is just like video calling with a friend.




Is Remote the same as Virtual?


No, remote is not the same as virtual. Although the industry is young and terms are being used interchangeably. For some people, any type of experience through your screens is considered "virtual". However, virtual implies that it is a simulated environment, while remote is real. Just like remote work is not called virtual work: it's actual work, not a simulation. Port gives you the experience of being at a place through live, interactive video calls. The environment and the guide is not simulated. You can react to the environment you are walking in with the Remote Guide in real-time.




Where can I find the photos that I have taken during the Event/Tour?


If you have taken photos during the session or if the guide takes or shares a photo, these photos will appear in your Photo Gallery inside your account. To reach your Photo Gallery, please click here. To reach your Photo Gallery on our mobile app. Go to your profile and tap on the Photo Gallery.




Can the Remote Guides buy things for me?


Currently it not possible yet for the Remote Guide to buy things for you. But this feature is in the planning.




What is the difference between Remote Event and Remote Travel?


Port gives you the experience of being at a place through live, interactive video calls. For Remote Event, you can book a Remote Guide and visit venues to get your job done. There is no fixed itinerary so the session is lead by you. You instruct the guide where to go and what to do. Attending an exhibition to explore booths and exchange business cards can be one example. For Remote Tour, you book a tour of the city you would like to experience. The itinerary is fairly fixed, however, the tour is flexible as the guests are able to interact with the guide in real-time. Engagement with the guide and the environment is what makes it more enjoyable! So, If you need to visit a venue and instruct a guide where to go and what to do, use Remote Events. If you would like to just chill and interact with other guests, guides, and the environment in the city you are intersted in, use Remote Tours.





 

Questions for Remote Events

Can the guide help with translations?


Guides will be bilingual with the local language and English. Guides in Seoul can speak Korean and guides in Taiwan can speak Mandarin Chinese. Guides can help with basic translations and communications. For example, they can help facilitate a conversation between you and an exhibitor, or can help read signs and brochures.

Note that guides are not professional interpreters and should not be considered as such.




How do I book multiple hours per session?


The easiest way is to make multiple bookings of hours that follow each other. If you have any custom requests regarding making multiple bookings or a special occasion, please email us at support@theportapp.com.




Can I invite colleagues or friends?


Absolutely! Per session you can invite up to 4 others to join you. After booking you will receive a video link. You can forward the video link to them and they can join.




How do I control where the guide goes?


The guide is at the event on your behalf and will follow your directions. You can talk to the guide and tell where to go and what to do.

Additionally, you can also use the remote camera controller function to control the camera direction in real-time




What if the event has an entrance fee?


If an event has an entrance fee, then depending on the event, it might be added onto the guide's fee. For some events the entrance fee is included in the guide's fee. Whether there is additional entrance fee will be stated in the booking details.




Will my conversations be privacy protected?


All guides have a non disclosure agreement for all sessions that they do, so you are legally protected to have your conversations be kept confidential.




How much does it cost to book a guide?


Guides have a flat fee of USD 59 per 60-minute session. Travel time towards the event is not counted, so you have a full hour on the expo floor with the guide. If you would like to bulk buy or do many remote trips for your company, please reach out to contact@theportapp.com and we can make a custom package for you.




How do I exchange business cards remotely?


Using the remote camera feature you can ask the guide to look at a business card and you can take a photo of the business card. Photos will be saved in your Photo Album. In order to give your contacts to the other person, the guide will pull up your email and profile on the screen so they can take a photo of your contact information as well.




Can I tell the guide beforehand about our company?


Yes. Your session will be more productive if the guide already knows upfront how to introduce your company and what you are looking for. In the booking process you can write information about your company and what your objectives are. This information will be relayed to the guide.




Is the travel time of the guide included?


The travel time is included in the fee and not included in the hourly session. That means when you book an hour at the event, the guide will start inside at the event and you have a full hour to walk around.




How do I connect with the guide at the starting time?


After your booking is completed, you will receive a video link through email. At the time of start, just call in and the guide will be at the event waiting for you to start.




Can I get a recording of the session?


Right now we do not offer video recordings yet. We do have a photo feature so you can take photos remotely using the guide's phone camera. If you have a special request regarding video recordings, please reach out to support@theportapp.com.




What things can I ask the guide to help with?


You can ask the guide to do all normal actions and interactions like walking, basic translations, talking, reading, using and interacting with the environment, pick up things, etc. See the video for an example. Guides cannot do anything that is deemed dangerous or inappropriate. If you need more elaborate support like buying and shipping things or attend very private events, please reach out to support@theportapp.com.




How do I attend an offline event if I stay at home?


Our Remote Guides are at the destination (currently available in Seoul and Taipei) and can attend events and venues on your behalf through a live video call. You can then command and give the guide directions of where to go and what to do. Guides can help you interact with people and the environment. In this way, you can attend an event while staying at home.




I want to attend an event or venue that is not listed


No problem! Remote Guides can help with more specific places too. For example if you need to view an apartment or hotel before booking it, or any other places. Please submit a request here for where you need the guide to go to.





 

Questions for Remote Tours

What is a Remote Tour Guide?


A Remote Tour Guide is a local person who lives at the location that you have chosen to travel to. This person will walk around with you (and your friends) and guide you through the local places.




What if it's raining?


Just like normal travel, rain can happen during the trip. When it is raining, the Remote Tour Guide will perhaps adjust the trip to make it more fun or just carry an umbrella!




Which cities are available to remote travel to?


Right now, we have Tokyo, Amsterdam, Taipei etc. more than 10 cities around the world. You can see all the cities here. We will be expanding to more cities very soon. Keep an eye on the site for new city updates.




Why should I do remote traveling?


Port Remote Tour is for everyone who is curious about the world they live in and likes to travel and explore more. Do you like to watch videos on YouTube that show you destinations around the world? Whether it's showing you a sushi chef in Japan or street dancers in Rio de Janeiro. Now imagine you can talk to them directly. Learn from them, interact with them, connect with them. That's the power of remote traveling that we want to enable everyone to have. There are a few reasons for someone to book a remote tour: - They want to experience and learn about a destination they have always been interested in - They want to enjoy and share an experience with friends and family around the globe - They want to preview a destination before going there and help with trip planning





 
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